how might we provide a seamless transition from hospital to home for people giving birth?
CONTEXT
Scope: Service Design, Service Blueprint Development
Partners: Confidential Integrated Hospital Network
Background: This work was completed for a large hospital network. The core project team was comprised of two service designers including myself, a project associate, and two maternal child health leads. I was responsible for conducting research consolidation, gathering stakeholder feedback, and creating final deliverables in Figma.
PROCESS HIGHLIGHTS
Stakeholder workshops
Patient personas
Service blueprints
Patient journey mapping
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This work was completed in an abbreviated time frame in order to inform criteria for vendor selection. In order to complete the combined patient journey and service blueprint in a month, the primary sources of information were previous research conducted by an external design agency and internal stakeholder workshops with clinical service leads, patient advocates, and other front-line staff.